Refund and Cancellation Policy
Refund and Cancellation Policy
Cancellation Policy
It is the responsibility of the Client to notify Primenyclimo at +1 (914) 230-0099 of any cancellations.
Cancellations must be made:
- A minimum of 24 hours prior to the scheduled pick-up or before a vehicle has been dispatched for all sedan and SUV one-way transfers.
- A minimum of 24 hours prior for all Van, Bus, and Specialty Vehicles for one-way transfers, hourly charters, and special events.
If Primenyclimo is not notified of a cancellation according to these terms, the reservation will be considered a Late Cancellation or No-Show. In such cases, the full fare, including any applicable gratuities, will be charged.
Refund Policy
Our goal is to provide exceptional transportation services to every client. If you are not satisfied with our service due to eligible circumstances, we offer a 100% refund. Approved refunds are processed within 7–10 business days.
You are entitled to a 100% refund on your booking, with no cancellation fees, provided the cancellation is made within the required notice period for your reserved vehicle and before your scheduled pick-up time.